Effective: August 25, 2026
Polar, the legal seller, handles receipts, taxes, refunds, and payment-method requests. Purchases are also governed by the Polar Buyer Terms and this policy.
You can cancel a Pro subscription at any time before the next renewal in the Plan tab of Account Settings. You will generally keep Pro access through the paid period, and the subscription will not renew afterward. Cancellation does not automatically refund an earlier charge.
Refund eligibility and timing depend on the Polar terms shown at purchase, consumer law applicable in the buyer’s country, whether digital service delivery or use has begun, and the circumstances of the request. Any mandatory withdrawal or refund right takes priority.
Contact us promptly about duplicate or unauthorized charges, prolonged technical failure to deliver, or service materially different from its description. The Operator can verify usage and incidents to support Polar’s review.
Purchased top-up credits and subscription credits are not cash, currency, or transferable property. Credits already consumed by successfully delivered AI generation, translation, or other digital work may not be restored or refunded for a change of mind. This does not limit mandatory legal rights.
Provide the order email, transaction number, payment date, and reason when contacting andy@andineering.com, or contact Polar buyer support at support@polar.sh.
If approved, Polar sends the refund to the original payment method. Posting time varies by financial institution. Access to the refunded subscription, credits, or features may end or be withdrawn.